Certified Practitioner - The Five Behaviors

The Five Behaviors by Wiley

Build Truly Cohesive Teams or Develop Stronger Individuals

By offering either a team or personal development solutions, this allows organizations to choose the approach that best fits their goals, leadership structure, and organizational culture.

Whether you are developing an intact leadership team, strengthening cross-functional collaboration, or helping individuals become more effective team members, The Five Behaviors creates measurable improvements in workplace performance and relationships.

Based on Patrick Lencioni’s bestselling model, The Five Behaviors helps teams develop the critical behaviors necessary for high performance and long-term success.

The framework focuses on five interconnected behaviors:

  1. Trust
  2. Conflict
  3. Commitment
  4. Accountability
  5. Results

Without these behaviors, teams struggle to function effectively, regardless of technical skill or talent.

The Five Behaviors Framework Explained

1. Trust

Team members build vulnerability-based trust by being authentic, honest, and open.

Organizations Benefit By:

Reducing defensiveness
Increasing collaboration
Improving communication
Creating psychological safety

2. Healthy Conflict

Teams learn how to engage in productive debate rather than avoiding difficult conversations.

Organizations Benefit By:

Faster problem solving
Better decision-making
Increased innovation
Reduced workplace tension

3. Commitment

Teams gain clarity and buy-in around priorities and decisions.

Organizations Benefit By:

Improved alignment
Stronger execution
Greater ownership
Reduced confusion

4. Accountability

Team members hold one another accountable to shared standards and goals.

Organizations Benefit By:

Increased performance
Higher standards
Reduced silos
Improved reliability

5. Results

Teams focus on collective success rather than individual agendas.

Organizations Benefit By:

Stronger business outcomes
Increased productivity
Higher engagement
Better team performance

Organizational Challenges
The Five Behaviors Workshop Addresses

Dysfunctional teams
Lack of trust
Leadership team conflict
Poor accountability
Low collaboration
Department silos
Ineffective meetings
Misalignment around priorities
Low morale
Poor execution
Leadership breakdowns

These challenges cost organizations time, money, talent, and performance.